Customer Support

Case Studies and Solutions

Automated Chatbots

Chatbots that are powered by machine learning algorithms can automatically engage and respond to user queries. They offer customers a more personalized way to access information by understand their queries, and formulating an accurate response based on the context of the conversation

Potential Applications: Customer Support, Sales and User Engagement

Speech to Text Processing

For voice based customer support, we can automatically transcribe customers' speech to text, and use that transcription to automatically suggest relevant articles, and support paths to the agent  

Potential Applications: Voice based customer support, Cost Management, Quality Support

Surfacing Relevant Support Articles

For products with complex customer support documentations, we can assist agents in finding the most relevant documentation, as well as guide them through the most optimal support path, thereby allowing agents to resolve customer queries faster and with better quality

Potential Applications: Optimal Customer Support, Quality Support